Student Care

We're Committed To Student Welfare

Our highest priority is the welfare and safety of our students and so we provide a high standard of care and supervision. Each centre has a nominated person who is responsible for our students' welfare.

Furthermore, we provide guardians for our individual students to ensure they are happy and well-cared for and students are supervised in residence by staff at all times. All students under the age of 18 should be aware that it is compulsory to attend all lessons and activities.

We also have established links with local doctors, dentists and hospitals for any medical issues, should they arise. We provide dedicated support for our students throughout their stay, including a full induction and orientation on arrival. Here, all students are issued with identity cards containing our emergency telephone details. We operate a 24-hour phone service across all of our centres.

Download our Embassy Summer Safeguarding Policy (PDF)
Download our Student Information Document (PDF)

Student Care

Student Care

Our Training and Quality Manager makes sure that all staff are well-trained and operate at the highest standard.

We have a Welfare Officer in each centre that is responsible for ensuring our students' happiness and that they are well cared for throughout their stay.

We also have a guardian system in place for our individual students in our centres. Junior students are supervised by staff at all times in residential programmes.

Depending on age, free time of up to 1 hour is given to junior students for shopping and similar activities.

The on-site staff are trained first aiders.

Arrivals & Departures

Arrivals & Departures

All students and groups who request an airport transfer are greeted at the airport by Embassy staff and taken to the relevant centre. When it's time to leave, the same procedure will follow.

All students under 18 years who travel individually, to or from a centre, must be accompanied by an adult. If the student has booked an airport transfer through Embassy, a suitably checked driver will pick them up.

Embassy will provide information and directions on how to reach the centre for individual students aged 18 years or over, or for those who are travelling with a parent or guardian.

Depending on the time of day, students are provided with a hot meal or packed lunch when they arrive at their accommodation.



It is essential that all students travelling abroad must have adequate insurance in case of a medical, or other, emergency.  

Embassy offers a comprehensive insurance policy called which is specifically designed to meet the needs of international students. Full details of what international insurance includes can be found here on our parent company EC's partner website.

For more details about insurance, speak to your agent. For people booking online, please speak to your Student Enrolment Advisor.

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