Keeping our students safe
We place the highest priority on the welfare and safety of our students and provide a high standard of care and supervision across all of our programmes and in all of our global destinations.
Our experienced head office team is responsible for training staff across all our centres to ensure they operate at the highest standard and in line with local accreditation standards. Each of our centres has an average staff ratio of 1:10 and at least one dedicated person responsible for student welfare.
Furthermore, we provide guardians for our individual students to ensure they are happy and well-cared for and students are supervised in residence by staff at all times. All students under the age of 18 should be aware that it is compulsory to attend all lessons and activities.
We also have established links with local doctors, dentists and hospitals for any medical issues, should they arise. We provide dedicated support for our students throughout their stay, including a full induction and orientation on arrival. Here, all students are issued with identity cards containing our emergency telephone details. We operate a 24-hour phone service across all of our centres.
Download our Embassy Summer Safeguarding Policy (PDF)
Student Care
We make sure that all staff are provided with on-going training to enable them to operate at the highest standard. We provide a mixture of in-person training, as well as digital training resources, providing all the information necessary to deliver their role.
We have dedicated welfare staff in each centre that is responsible for ensuring our students' happiness and wellbeing, and that they are well cared for throughout their stay.
We also have a guardian system in place for our individual students in our centres. Junior students are supervised by staff at all times in residential programmes.
Depending on age, free time of up to 1 hour is given to junior students for shopping and similar activities.
We have access to trained first aiders available in all of our centres.
Arrivals & Departures
All students travelling in groups with a group leader who request an airport transfer are greeted at the airport by Embassy Summer staff and taken to their centre. When it's time to leave, the same procedure will follow.
All students under 18 years who travel individually must be accompanied by an adult to and from the centre. If the student has booked an airport transfer through Embassy Summer, they will be met either by a member of Embassy Summer staff, or one of our dedicated and trusted transfer partners.
Embassy Summer will provide information and directions on how to reach the centre for individual students aged 18 years or over, or for those who are travelling with a parent or guardian.
For students or groups not requiring a transfer, Embassy Summer requires a Transfer Not Required form to be completed during the admissions process to clarify the exact details of arrival & departure.
Depending on the time of day, students are provided with a hot meal or packed lunch when they arrive at their accommodation.
Insurance
It is essential that all students travelling abroad must have adequate insurance in case of a medical, or other, emergency.
Embassy Summer offers a comprehensive insurance policy through our insurance partner, guard.me which is specifically designed to meet the needs of international students. Full details of what guard.me international insurance includes can be found here on our parent company EC's partner website.
For more details about insurance, speak to your agent. For people booking online, please contact our admissions team.
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