We are committed to Student Welfare
We place the highest priority on the welfare and safety of our students and provide a high standard of care and supervision.
Each of our centres has a nominated person responsible for students' welfare and we provide guardians for our individual students to ensure they are happy and well-cared for. We also have established links with local doctors, dentists and hospitals for any medical issues that may arise.
We provide dedicated support for our students throughout their stay, including a full induction and orientation on arrival, where all students are issued with identity cards which contain our emergency telephone details. We also operate a 24-hour telephone service across all of our centres.
Students are given an ID card which includes important telephone numbers
Students are supervised in residence by staff at all times
All students under the age of 18 should be aware that it is compulsory to attend all lessons and activities
For detailed information about how we protect students at Embassy Summer please view our Terms & Conditions here and refer to the following documents:
Our Training and Quality Manager makes sure that all our staff are well-trained and operate at the highest standard.
We have a Welfare Officer in each centre that is responsible to make sure that students are happy and well cared for throughout their stay.
A Guardian system is in place for our individual students in our centres.
On-site staff trained in First Aid.
Junior students are supervised by staff at all times in residential programmes.
Free time of up to 1 hour is given to junior students for shopping and similar activities depending on age.
Arrival / Departures
All students/groups who have requested airport transfer are being greeted at the airport by our staff and then taken to the centre. When it's time to leave, the same procedure will follow.
All students under the age of 18, who are travelling individually to or from a centre, must be accompanied by an adult. If an individual has booked airport transfer through Embassy, a suitably checked driver will pick students up.
For individual students aged 18 or over, or who are travelling with a parent or guardian, Embassy will provide information and directions on how to reach the centre.
Students are provided with a hot or packed meal (depending on the time of day) when they arrive at their accommodation.
It is essential that all students travelling abroad must have adequate insurance in case of a medical or other emergency.
Embassy offers a comprehensive insurance policy called guard.me which is specifically designed to meet the needs of international students. Full details of what guard.me international insurance includes can be found here our parent company EC's partner website.
For more details about insurance, speak to your agent or - for people booking online - to your Student Enrolment Advisor.