Student Care at Embassy Summer

Student Care at Embassy Summer

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We place the highest priority on the welfare and safety of our students and provide a high standard of care and supervision. Each of our centres has a  nominated person responsible for welfare and we provide guardians for our individual students to ensure they are happy and well-cared for. We have well established links with local doctors, dentists and hospitals for any medical  issues that may arise.

We provide dedicated support for our students throughout their stay, including a full induction and orientation on arrival, where all students are issued with identity cards which contain our emergency telephone details. We operate a 24 hour emergency telephone service across all of our centres.

  • Students are given an ID card which includes important telephone numbers
  • Students are supervised in residence by staff at all times
  • Students under the age of 18 are not permitted to leave the centre unaccompanied at any time
  • All students under the age of 18 should be aware that it is compulsory to attend all lessons and activities

Download our Embassy Summer Safeguarding Policy, our Student Information document and, consult our Terms and Conditions for detailed information about how we protect students at Embassy Summer.


  • A Welfare Officer in each centre, who is responsible for making sure you are happy and well cared-for throughout your stay.
  • A Guardian system is in place for our individual students in our centres.
  • On-site staff trained in First Aid
  • Links with local doctors, dentists and hospitals
  • Junior students are supervised by staff at all times in residential programmes.*
  • Students are issued with an ID card
  • An emergency telephone number, open 24 hours every day.

*Free time of up to 60 minutes is given to junior students for shopping and similar activities depending on age range.

  • Students are met at the airport on arrival, and are taken back to the airport at the end of their stay (for all students who have requested a transfer).
  • All students under the age of 18, who are travelling to or from a centre, must be accompanied by an adult. Where an individual has booked with Embassy Summer this will be via a suitably checked driver.
  • For students aged 18 or over, or who are travelling with a parent or guardian, Embassy will provide information and directions on how to reach the centre.
  • Students are provided with a hot or packed meal (depending on the time of day) when they arrive at their accommodation.
  • It is essential that all students travelling abroad must have adequate insurance in case of a medical or other emergency.
  • Embassy offers a comprehensive insurance policy called StudyCare which is specifically designed to meet the needs of international students. Download the StudyCare policy information.
  • For more details about insurance, speak to your agent or - for people booking online - to your Student Enrolment Advisor.
  • It is very important that you tell us in advance about any medical or psychiatric conditions for which you are being treated. This is for the safety of all students and so that we can provide proper care.
  • Embassy reserves the right to refuse enrolments from students who we feel will not be able to participate fully in our programmes.
  • Embassy is not responsible for students who are injured or become ill as a result of a prior medical condition if they have not provided notification of the medical condition.