Our team has compiled a list of frequently asked questions to answer queries you may have relating to Embassy Summer.
If you do not see your question listed in the topics below or would like further information, click here to contact us.
What should students pack for their Embassy Summer experience?
We've put together a helpful guide for students about to embark on their Embassy Summer adventure, to offer advice on what to bring and what not to bring with them.
Download the Embassy Summer Packing Checklist (PDF)
What day does an Embassy Summer course start?
The Embassy Summer experience normally starts on a Sunday when students arrive, settle in, and meet their peers at an evening event. The language and activity courses start on Monday.
I want to organise the transfers for my student to the centre on my own, is this possible?
Yes, the Embassy Summer transfer is an optional extra. However, Embassy Summer insists that all students under the age of 16 are accompanied to and from campus at the beginning and end of their course to ensure their safety.
On arrival at the airport or station who will meet my student?
What happens if there is a problem meeting the representative or driver?
If there is a problem the student or group leader can call the emergency transfer number. There is always an Embassy Summer representative at major U.K. airport hubs when junior students are travelling through it.
My student is booked with the airline as an unaccompanied minor – do I need to inform Embassy Summer?
Yes, airlines usually require a named person to meet the student upon arrival in the U.K. and the USA. We will need to be aware of this. What happens on arrival at centre? When the transfer arrives at centre students will normally be dropped at the office in order to check in. The driver will call the management team who will welcome the students. The manager will normally check some administrative paperwork and then provide details of the orientation plan (which varies depending on centre, day of arrival and time of arrival). Embassy Summer staff will show student to their bedrooms when available.
Will my students be able to access their
It depends on the centre and time of day. Unfortunately
there is no standardised check in time at Embassy Summer.
The team will certainly store any luggage and make the
students as comfortable as possible if bedrooms are still
My students have preferences about who
they share flats/bedrooms with, can this
Embassy Summer must meet a number of accreditation
criteria when allocating students to particular rooms and
flats. These include supervision ratios, age, gender and
group considerations. The allocation plan is made on this
basis in the first instance and any additional rooming
preferences are considered thereafter.
Can adult students be housed with junior
No, adult students (those 18 and over) cannot be housed
in the same secure area with junior students (those 17
Can students call home on arrival?
Embassy Summer recommends that students contact their
parents on arrival at centre so that they can inform them
they are safe. Due to the high volume of students it is not
possible to permit unrestricted access to the office phones. Students should use their own equipment wherever
What meals will my student receive
on arrival day?
The centre will plan to offer the students the meal that
occurs soonest after their expected arrival time. If expected
arrival time is within an hour of the catering slot the
centre normally reserves a packed meal in case of delay.
No packed meal is normally reserved for any arrivals
expected after 11.00pm.
What is the menu like at the school?
Each school’s menu is slightly different. Details about the
number of courses and options available can be found in
the centre’s Summer Guide
What time is catering provided?
The catering times vary from centre to centre but generally
speaking students can expect to eat at 8.00am- 9.00am,
12.30pm- 1.30pm and 6.00pm- 7.00pm.
Is there additional food available outside of the
scheduled catering times and facilities?
This very much depends on which Embassy Summer centre
your student is attending. Some schools have numerous
catering and shopping outlets available on the doorstep,
others have vending machines, and others tuck shops.
Does the school provide Halal meals?
This depends on which school your student is attending,
but almost all centres do. Confirmation can be found in
the centre’s Summer Guide.
Does the school provide Kosher meals?
Unfortunately none of our U.K. catering partners can
provide Kosher meals. Most of our summer U.S. centers
can and will provide kosher meals.
Does the school provide vegetarian meals?
Yes, all of our schools provide a vegetarian option
at each mealtime.
My student has a food allergy, can you cater
to their needs?
Embassy Summer is happy to try and accommodate
all dietary requirements. Celiac diets, for example, are
commonly catered for. Please contact the International
Admissions Centre to confirm that a catering plan can
My student has a severe nut allergy, does the
school’s kitchen prepare food in a nut free
Most of our schools do not guarantee nut free preparation,
however some do. Please contact the International Admissions Centre for further information.
How can I find out the activity and excursion
programme for my student’s course?
A sample activity and excursion programme is published
both in a centre’s information sheet and a centre’s summer
guide. Schools will endeavour to deliver the excursions listed
on each given day. However, circumstances beyond the
centre’s control may dictate otherwise. The school will then
make every effort to provide a trip of similar cultural,
educational and financial value. The activity programme is
for illustrative purposes. The centres create activity
programmes based on the demographics and interests of
students that arrive. Our website also offers a general guide to popular activities and excursions.
How do you actually track and develop students’
Schools schedule 7 specific activities or excursions
specifically for Life Skill development each week
(communication is developed in the classroom). The activity
team assess the contribution/submission/performance of
the student during the session and award them certification
if there is evidence of development. For example, if a
student completes the London Westminster Walking Tour
quiz during their excursion they will have developed their
exploration skills and be awarded accordingly. Similarly, if a
student performs at a talent show in front of their peers the
activity team is likely to recognise the development of their
confidence. Find out more about Embassy Summer Life Skills >>
Are students allowed any free time on activities or
Junior students are usually supervised on activities and
excursions but there are some exceptions. Most notably,
students are allowed up to an hour of unchecked time for
shopping. Activity staff will stay at a central meeting point
ready to assist if students need anything whatsoever. In
addition, there are some closed sites (such as theme parks,
museums and other attractions) where students are allowed
time to explore on their own. Again, activity team members
stay at pre-agreed meeting points for help and assistance.
My student wants free time in addition to
shopping and closed sites, is this possible?
Unfortunately all junior students (17 and under) must follow
the rules on time, attendance and supervision without
Can a parent or agent provide written authority
to Embassy Summer for a student to have free
Are entrance fees for attractions included in the
Entrance fees for the “inclusive” programme are included in
the package price. Any excursions listed as “Optional” are
not included. These are normally trips that occur on a
Sunday or midweek at London schools. They are easily
identified on the programme in the Summer Guide.
How much do Optional Trips normally cost?
Some of the local London optional trips might start from as
little as little as £6 for bowling and cinema. Some of the
theme park visits by coach from rural destinations might
cost as much as £60.00. It the US, Optional trips can cost as
little as $15 for a bowling activity to $195 for a major
theme park like Disneyland. They can also be as much as
$400 for an overnight visit to another city, for example,
New York to Washington DC.
What will my student do if they do not want
to attend the optional trip?
There will always be a free alternative running at the centre.
Is transport for excursions included in the
Yes, transport by coach, train or tube for the “inclusive”
programme is included in the package price. Local
excursions are normally by foot. The type of transport
depends on the centre, destination, time of week and
logistics. Coach transport is usually shared with the school’s
other groups of students. Where students travel by tube
travel cards are issued but must be returned after the
excursion. The package price does include transport
for “Optional” trips.
In London centres there are a lot of visits around
the capital - does my student receive a London
Most of the trips from UCL, Mile End, Southbank and
Docklands are around the capital and students travel via
the London Underground. Students are given a travel card
for the purpose of the trip but must return it immediately
afterwards. Failure to do so may result in them losing
Some of the activities listed do not interest
my student – is there an alternative?
Yes, there is always at least one alternative to the
What is the difference between Extra and
The difference between an Extra and Essential programme
is the number and type of excursions included, as well as
the package price. The Extra programme tends to have
more trips by coach whilst the Essential programme tends
to have more on site activities and local excursions (often
by public transport). The exact number and destination of
each programme is unique to each centre. Specific details
can be found on the centre information sheets or the
summer guides. Extra programmes are well suited to
students who want to see other places of interest in
addition to their local area. Essential programmes are
well suited to those who would prefer more time at the
centre and exploring the local area. Essential programmes
are also cheaper than Extra programmes.
Is there a specific check out time from
Yes, most centres have specific check out times. These are
normally 9.00am but some are a little later in the morning.
If my student has to check out long before
his departure will there be somewhere to store
Yes, the centre management team will be happy to store
luggage for them, space permitting.
What final meal will my student receive on
Full board accommodation is included for each night
stayed. By default the student will receive any meals on their
departure day that they didn’t receive on their arrival day. If you believe this to be insufficient due to a late departure
flight please contact the International Admissions Centre.
Will Embassy Summer escort my student during
departure at the airport?
How many hours tuition will student receive
on their course?
For a normal weekly enrolment students will receive 15
hours teaching. In their first week this time includes the
testing and induction session (normally lasting 3 hours).
If students arrive between Monday and Friday the
teaching time may be less.
What happens during Testing and Induction?
Whilst there is a standard level test at every centre the exact
format of the session varies. During the level test students
may complete a grammar, writing, listening and/or
speaking assessment under supervision of an Embassy
teacher. The test is normally preceded by the induction.
There is likely to be a:
Will my student see the result of their entry test?
Students can find the testing process a little stressful
and quite different from their usual experiences. As such
the Director of Studies will avoid releasing student results
so they are not demotivated or tempted to compare.
On what basis does the Academic Manager
or Director of Studies create classes?
Our academic management teams are very experienced
at assigning students to classes. They focus on the test
results to ensure that students are classed with peers of
a similar level. They are also careful to maximise nationality
mix (within reasonable level parameters) and ensure that
ages ranges are appropriate. Students under 16 cannot
be classed with students 18 or over in the U.K.
How will my student know which class they
are in after testing?
After the Director of Studies has created class lists based on
the test results, ages and nationalities they will post hard
copies near the student notice board so that students can
ascertain their class. These are normally topically named,
such as national towns or famous citizens.
Will my student always be in English class during
It is unlikely that your student will be taught in morning
classes for a whole fortnight course. It is more/most likely
that they will be placed in morning classes one week and
afternoon classes another week. This is in order to ensure
we only use the best teachers available. Our tutors
essentially teach half of the school in the morning and half
in the afternoon. We will always endeavour to put students
in morning classes for at least 50% of their stay, unless
mathematics dictates otherwise. We also have schools that
teach full days. Half day Monday and two full days during
the week, either Wednesday/Friday or Tuesday/Thursday.
What are the objectives of an Embassy Summer
The objective is for students to improve their confidence
speaking English and their ability to communicate through
English in real life situations. There’s a big difference
between learning English and using it, here at Embassy our
main objectives are to get the students involved in exciting
tasks that facilitate communication, collaboration, creativity
and critical thinking. These 21st century language skills are the most
effective way of improving practical skills and building
What qualifications do your tutors have to teach
Our teachers are rigorously selected from a wide pull of
candidates to ensure they have the skills and experience
necessary to educate our students. This normally means
they will have a level 6 OFQUAL qualification and a TEFL
qualification. The latter may be ESL, TEFLQ, TEFLI or
appropriate QTS status.
Are all of your tutors native English speakers?
Not necessarily. We base our selection of teachers on
their ability to deliver the language course objectives.
Our non-native tutors will have proven, or have the skills
and experience necessary, to be great teachers.
What is the actual content of an Embassy English
Embassy Summer’s academic team has created its
own tailored course. There is a course for 5 different
levels of English proficiency; beginner, pre-intermediate,
intermediate, upper-intermediate and advanced. In each
week there are 5 Units. These units revolve around relevant
topics such as the Environment, Film & Media, Sport,
Fashion or Shopping. Each lesson explores and develops
English through the topic by leveraging task based learning. Learn more about the content of Embassy English Languages Courses >>
Are all classes multinational and are they
All students who arrive and depart on a Sunday can expect
to be in multinational classes. Students who arrive midweek
may need to be in “closed groups” so as to not disturb
pre-existing classes. The volume of nationalities can be
unevenly balanced in order to allow for a relatively
homogenous proficiency level. This balance is struck
by the Director of Studies after testing.
Will my student be in the same class
throughout his course?
Classes are compressed on a Monday and reformed every
Tuesday following the arrival and testing of new students.
The course syllabus is designed to ensure the student’s
learning continues uninterrupted.
Will my student receive any certification
All students receive an end of course certificate of
attendance provided they attend at least 80% of lessons/
activities/excursions and maintain a good behaviour record.
All students also receive an end of course report written
by their teacher which contains specific feedback about
the student’s proficiency.
Can an adult observe an English lesson?
This is at the discretion of the Director of Studies, and they
are almost always happy to organise. There are, however,
some scenarios where it can be difficult to organise.
What is an “individual” student?
An individual student is one who travels without a Group
Leader from their native country. Many of our students are
individuals. They are assigned a “Guardian” (a particular
member of staff) who meets them daily and ensure they
are happy, informed and well cared for.
Are there any school rules and where can they
Embassy Summer has generic rules that apply to all centres
enforce. These can be found on our website and in the
student folder. In addition, some schools have additional
rules in order to keep students safe in the particular
environment. These are communicated to students at the
What happens if a student breaks the school
Students who disobey the rules of the school will be
disciplined according to the department’s discipline
procedure, details of which can be found in the Terms and
Is attendance compulsory for all sessions?
Attendance is compulsory for all juniors at all centres unless
they are enrolled at a “younger learner” centre such as
Gatton Park. If adult students chose not to attend classes or
excursions their certificate and report maybe withheld as
per the Attendance and Absenteeism Policy.
Does the course come with insurance?
It is a condition of making a booking with Embassy that all
students have appropriate medical insurance. Each student
may be required to provide proof of suitable medical
insurance (in English) prior to or upon arrival at the centre -
in the USA it is obligatory. Students can opt to take our own
Study Care insurance which is tailored to the needs of
international students. Coverage under the Study Care
insurance policy does not commence until the insurance
fees have been paid in full. The Study Care insurance fee is
non-refundable. Full details of what Study Care Insurance
includes can be found on our website.
Where can I find contact details for the school?
Address details for the school are available in the enrolment
documentation and booking confirmation. If parents need
to speak directly Embassy Summer they can do so by calling
the number on the same document.
Are all staff at the centre First Aid Qualified?
My student has a disability; will he be allowed
on the course?
Study Group believes that every individual member of its
staff and student community has the right to be treated
with dignity and respect and to work, to learn and live in an
environment free from discrimination. If you have a student
with a disability please contact the International
Admissions Centre who can advise on factors such as facility
access and programme adjustments.
I am worried about my student’s safety on
the internet. What access will they have?
Embassy Summer normally gains access to one of our
host’s networks for student use. There are commonly
privately run networks available to students too. 4G
coverage extends over most of our sites. All students
receive an internet safety briefing as part of their induction.
What happens if my student develops a medical
condition during their course?
Embassy Summer is very diligent to student health. It is not
uncommon for students to be unwell as a result of jet lag or
change in diet. Embassy Summer has established links with
local doctors and will help organise visits if needed. It is not
common for doctors to visit residences in the U.K. Students
should ensure they travel with adequate insurance.
What happens if my student develops a dental
condition during their course?
Embassy Summer has established links with local dentists
and will help organise visits if needed. Students should
ensure they travel with adequate insurance.
How much spending money should my
This very much depends on the age, school and interests
of the student. Full board and course is provided, so they
don’t technically need bring any funds other than the
damage deposit. However, to have an immersive time in
the U.K. it is recommended that the students bring funds for
an optional or two (these range from about £20 £60),
souvenirs such as Embassy Summer hoodies, and leisure
What is the damage deposit and in what
circumstances would you keep it?
At most centres students will be required to pay a deposit
of £30 (UK) or $100 (USA). The deposit will be returned at
the end of the student’s stay subject to any damages
caused or loss. The damage deposit is taken to ensure that
accidental or intentional damage or loss of items is paid for
by the students. Examples of reasons Embassy Summer
might keep a damage deposit are graffiti, damage to room
appliances, loss of travel card or additional cleaning costs
as a result of messiness. Costs of damages in common
areas will be charged to relevant groups of students
unless an individual accepts responsibility.
Where can my student store their valuables?
Students in most residences have lockable rooms where it is
normal practice to leave belongings (these rooms are home
to students in normal circumstances). Where students do
not have lockable rooms student may request access to
the centre safe. Parents and students should be aware that
there are cash limits on safes in the U.K., so it is not always
possible to accept large sums.
Can I visit my student at the school?
Parents, guardians, relatives and friends are welcome to visit
the school. Embassy Summer would appreciate prior
knowledge and visitors must report to the centre office.
Can my student be taken from school by a parent,
guardian, relative or friend for a short period?
Yes, as long as the person is a responsible adult, notice is
given is advance and the proper paperwork is completed via
the International Admissions Centre by the person who
made the original booking.
Are laundry services available and will my student
Yes, all of our schools provide some access to laundry.
Students who travel as part of a group are normally
responsible for doing their own laundry, with the assistance
of their leader. Students who travel as an individual will be
helped by their Guardian.
How often are rooms in cleaned in the school?
The exact cleaning schedule varies from school to school.
Further details can be found in a school’s guide.
What access is there to PCs and Wi-Fi for
Embassy Summer normally gains access to one of our
host’s networks for student use. There are commonly
privately run networks available to students too. 4G
coverage extends over most of our sites. All students receive
an internet safety briefing as part of their induction.
What kind of security is there at Embassy
Embassy Summer has round the clock supervision on
all sites. Activity Leaders, teachers, managers and Night
Supervisors are always on hand. Additional security
measures are often in place by virtue of the host institution.
All sites are risk assessed prior to occupancy to ensure they
are safe learning environments.
Is a multi-faith chapel available for my student?
Many of our centres provide a multi faith chapel for student
use. Details can be found in each centre’s guide.
Do centres have wheelchair access?
The vast majority of our centres have wheelchair access.
Details can be obtained by contacting the International
Do students have use of kitchens in their
Some of our centres have kitchens that are accessible, some
have kitchens that students are not allowed to use, and
some don’t have any kitchens whatsoever. Regardless,
students are not allowed to cook in kitchens (with some
exceptions at UCL campus).
Does the school provide my student with a towel?
Towels are provided in a limited number of summer centres.
Details can be obtained by contacting the International
Can my student enrol the course without
Yes, non-residential students are more than welcome at
most of Embassy Summer. Students under the age of 16
will need to be accompanied to and from school each day.