All enrolments are subject to the following conditions which become legally binding on acceptance of enrolment by Embassy Summer.
All fees including application fee must be paid in full no later than 14 days before arrival. Transfers and accommodation will not be confirmed until all monies have been paid in full.
The company reserves the right to change the particulars of the services, including changes to courses, locations, facilities and dates of the programmes where circumstances beyond the company’s control necessitate such changes or where the number of bookings received does not reach the minimum numbers required to operate a course viably.
All refunds will be sent to the account of the Embassy representative to whom the fees were originally paid, or to the individual from whom Embassy has received the original direct payment. If a student’s visa application is rejected after payment has been received all fees, excluding any cancellation fees detailed in the Cancellation Policy below, will be refunded within 28 days, provided a visa refusal letter is received by our International Admissions Centre at least 2 working days before the course is due to start and the student has fulfilled all requirements for a visa application. No refund will be made if a visa rejection is based on student’s failure to meet the necessary criteria for their chosen visa category.
Students in Los Angeles and San Francisco must sign a California State Enrolment & Refund Agreement form. Refunds will be processed according to these terms and conditions.
Australia. In Australia this agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws. Refunds will be provided to students within 28 days if the student defaults and within 14 days if the school defaults. In the unlikely event that the school is unable to deliver a course in full, the student will be offered a refund of all the course money paid to date. The refund will be paid within 14 days of the day on which the course ceased being provided. Alternatively, the student may be offered enrolment in a suitable alternative course by the school at no extra cost. The student has the right to choose whether they would prefer a full refund of course fees, or to accept a place on another course. If they choose placement on another course, Embassy will ask them to sign a document to indicate acceptance of the placement.
If the school is unable to provide a refund or place the student on an alternative course our Tuition Assurance Scheme (TAS) provider will place them on a suitable alternative course at no extra cost. Finally, if the TAS provider cannot place the student in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place them on a suitable alternative course or, if this is not possible, the student will be eligible for a refund as calculated by the Fund Manager.
Embassy defines cancellation as the period prior to start of first course. All cancellations must be made in writing to our International Admissions Centre. The following refund policies apply. Refunds before Arrival: Where cancellations are received in writing more than 14 days before the first course start date 100% of package price will be refunded, but any application fee, courier fee, airport transfer fee are non-refundable. Where cancellations are received in writing 14 days or less prior to the first course start date, 30% of the package price will be charged. Any application fee, courier fee, airport transfer fee are non-refundable.
Australia: Students will be charged the application fee plus 30% of the package price, as well as all other sundry fees if cancelling prior to the start of their course.
Embassy defines withdrawal as termination of a course after the first course has started. Any withdrawal must be made in writing to our International Admissions Centre Application Fee, Courier Fee, airport transfer fee and StudyCare will not be refunded for any student terminating their course after arrival.
No fees will be refunded to students who leave after the course has started. When a student has enrolled in multiple locations/ courses, the course start date for the purpose of this clause is that of the initial Embassy course.
Some students require a student Visa or tourist Visa. Students should contact their local embassy, Consulate or High Commission to ensure they are allowed to enter and study in their chosen country. Arranging the correct Visa is the sole responsibility of the student or agent. No visa support documentation will be provided until all fees have been received.
It is a condition of making a booking with Embassy that all students have appropriate medical insurance. The company recommends that all students take our own StudyCare insurance which is tailored to the needs of international students. Cover under the StudyCare insurance policy does not commence until the insurance fees have been paid in full. The StudyCare insurance fee is non-refundable. Students not wishing to take StudyCare must present an equivalent insurance certificate at enrolment.
Embassy and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law. Embassy will not be liable in the event that any service contracted to be supplied by Embassy becomes impossible to supply for any reason or any cause outside the control of Embassy.
As all our students choose our courses to obtain the best program possible we owe it to all our guests to make sure that they can study and enjoy the stage to the fullest. Embassy reserves the right to terminate the program of any person or group whose behaviour is likely in our opinion to cause distress, damage or danger to other participants, Embassy employees or anyone else. Embassy reserves the right to terminate the program of any person or group whose behaviour is contrary to applicable local laws. This behaviour includes but is not limited to: underage purchase or consumption of alcohol, procession of illegal substances, damage to property, threatening or violent behaviour.
Our general discipline procedure in cases of misbehaviour is as follows: in the first instance a student will be given a verbal warning. If the incident is repeated then the student can immediately be issued with a written warning, the second stage of our discipline procedure. Once a written warning has been issued, Embassy would contact the agent as soon as possible, allowing differences in time zones. Any student who has been issued with a written warning will be made fully aware that any further incidents will result in removal from the centre.
Student or group leaders who disregard the rules laid down by our staff may be sent home or to another centre. Embassy will not be liable for any costs incurred in repatriating a person or group to their country of origin. No refunds will be made for any programme missed as a result of such termination. In UK and USA such decision is final.
Australia. In Australia, a student has the right to appeal against such a decision and details of that process are available from the school. Students and their parents or guardians, where applicable, agree to pay the tuition fees and other charges applicable for the course on the due dates. It is understood and agreed that failure to do this may result in suspension from the programme and cancellation of the enrolment.
If a student, group leader or agent wishes to complain about any aspect of the services provided by Embassy, such complaint must initially be made to the Centre Manager or representative on site. Each complaint will be fully investigated provided that it is received within a month of the course ending, it was initially registered in writing with an on-site representative or Centre Manager and all fees have been paid in full.
In the event that the matter is not resolved, the student or group leader or agent should make a complaint in writing to the Embassy Summer head office at: Embassy Summer operations Centre, 1 Billinton Way, Brighton BN1 4LF, United Kingdom.
Students and their parents or guardians, where applicable, agree that the student’s photo, quotes and details of achievements may be used for promotional purposes without written consent or notification.
Any information provided to Embassy may be held on computer and shall be used in accordance with its data protection registration and the national data protection laws applicable. Our Privacy Policy is available on the Embassy website.
Pocket money requests will incur a processing charge of GBP50/USD80.
a) ESOS framework: The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS Framework and they include the Education Services for Overseas Students (ESOS) Act 2000 and the National Code. Visit the website http://www.aei.gov.au/Regulatory-Information/Pages/Regulatoryinformation.aspx for details. A student who has concerns about any of these matters after arrival at Embassy Summer, should contact the Centre Director.
b) Information provided may be made available to Commonwealth and State agencies and the Fund Manager of the ESOS Assurance Fund, as part of our obligations under the ESOS Act 2000 and the National Code.
c) Each student must notify the campus of any change in their contact details or address while enrolled in the course.
d) All courses offering fewer than 24 lessons (20 hours) per week are not available to student visa holders.
e) Provider Name: Study Group Australia Pty Limited CRICOS Provider Codes: 01682E (NSW); 01755D (QLD); 03079G (VIC); 01963G (WA) Provider Name: Taylors Institute of Advanced Studies Ltd, CRICOS Provider Codes: 01160J (VIC)
f) Any school-aged dependants accompanying overseas students to Australia will be required to pay full fees if they are enrolled in either a government or non-government school.
g) Students studying in Queensland who are concerned about the conduct of a provider may contact officers of the Queensland Department of Education; the Chief Executive of that Department has power under the Education (Overseas Students) Act to suspend or cancel the registration of a provider or a course within that state.
h) Average living expenses: Brisbane and Surfers Paradise: AUD14,000 per year
Embassy is not liable in the event where it is unable to fulfil any service to which it is contractually bound because of f re, natural disaster, acts of government, failure of suppliers or subcontractors, labour disputes or other reasons which are outside its control.
All the above terms are applicable to direct students and agents unless variations are expressly agreed between the agent and Embassy or their parent company, Study Group, in writing.
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